If you are having technical problems, want to leave feedback or are inquiring about business partnerships, we are more than happy to assist you.  Most solutions are found in our FAQ's.

 

Please Email: support@autotheory.net

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Frequently Asked Questions

Where can I find the presets folder for AutoTheory?

Mac: /Users/[USERNAME]/Library/Application Support/com.mozaicbeats.AutoTheory5plugin/presets

Win: C:\Users\[USERNAME]\AppData\Roaming\com.mozaicbeats.AutoTheory5plugin

Why isn't the Smart Scale changing chords when I copy it to a new area of my DAWs Sequencer?
If you copy Smart Scale content to an area where there is no Chord Generator content being played, chord changes will not occur.  You can program a "silent" chord change by selecting Mute on the Chord Generator and recording the chord progression.  This will allow for shifting of the Smart Scale without an audible chord change.

Why are chord positions and tone positions of different instances misaligned with each other?

You are using Mappings that do not work well with each other.  The Chord Tones, Dynamic Scale and Relative Scale Mappings place the i chord on the first white key.  They will align properly with each other.  The Absolute Scale and Chromatic Scale Mappings place Chords and Tones on their natural positions.  They will align properly with each other.

Downloads of Previous Standalone Versions

Why is Latency Occurring when I use the Smart Scale and Multi Arp?

A Delay Effect is applied to the Smart Scale and Multi Arp to accomodate moments where a chord change occurs at the same time as when you play a note/arpeggio.  This ensures that the note/arpeggio fits with the chord selection.  You can adjust the Delay Effect within the preferences section by clicking on the AutoTheory logo.

Where do the AutoTheory Plugin Files download to?
If you do not specify a different folder during install, the AutoTheory plugin files will be downloaded to:

Mac: /Users/{username}/Library/Audio/Plug-Ins/VST (or VST3, or Components for audio units)

Win: /Windows (C:)/Program Files/Steinberg

Why won't AutoTheory scan properly into my DAW Plugin Library?
If you are not logged in to your computer as the System Administrator, it may be causing the problem.  Please make sure you are logged in to the computer as the System Administrator when scanning AutoTheory in to your DAWs Plugin Library.

Why won't AutoTheory show up in Logic Pro?

It probably needs to be rescanned.  Open up the Plugin Manager within Preferences, and search for AutoTheory.  Select AutoTheory and then click the "Reset and Rescan Selection" button beneath the list of plugins.

How do I Reset an iLok Activation from a Computer I can no long Access?

Please email support@autotheory.net with an explanation of your circumstances, and your iLok Username.  You will also need to send $3.00 via PayPal to support@autotheory.net to cover the costs associated with resetting your activation(s).

Why is an “Activation is Required” pop up box appearing when I try to use AutoTheory after I have already properly activated AutoTheory within the iLok License Manager?

Please uninstall and reinstall the most current version of the iLok License Manager (www.ilok.com), even if it says that you already have the most current version.  If you have an iLok 2 or iLok 3 dongle, you will also need to Synchronize it by selecting it from the left column of the iLok License Manager and clicking the Synchronize button.

Why can't I access AutoTheory after scanning it into my Ableton Live Plugin Library?
If you are not able to access AutoTheory within Live after adding it to your plugin folder, turn off the Ableton plugin folders, then turn them back on, then rescan.