Support Forum

If you are having technical problems, want to leave feedback or are inquiring about business partnerships, we are more than happy to assist you.

 

Please Email: support@autotheory.net

Contact Information

Frequently Asked Questions

Why isn't AutoTheory a Plugin Format?

Plugins are able to control one track at a time.  Many of AutoTheory's strengths relate to controlling multiple tracks at the same time.

Why is my DAW Sequencer misaligned with AutoTheory's Sequencer?

Within your DAW, you can adjust the Sequencer Sync Offset to properly align both Sequencers.  We have a tutorial for this on our Setup page.

Where can I find the presets folder for Mac?

/Users/[USERNAME]/Library/Application Support/com.mozaicbeats.AutoTheory/presets

Where can I find the presets folder for Windows?

C:\Users\[USERNAME]\AppData\Roaming\com.mozaicbeats.AutoTheory

How many computers can I assign my AutoTheory license to?

AutoTheory's license can be assigned to two separate computers or iLok dongles.

Should I enter my activation code again when installing to a new computer?

No.  Once you have entered the code for AutoTheory 4, you never have to enter it again.  You can activate and deactivate the license from different computers within the iLok License Manager.

Can I move my AutoTheory 4 activation from one computer to another?

Yes.  Go to the iLok License Manager on your old computer and deactivate AutoTheory 4.  You can then activate AutoTheory 4 to your new computer within the iLok License Manager.

Can I move my AutoTheory license to another iLok user account?

No.  Once AutoTheory 4 has been activated to an account, it cannot be moved to another account.

What if my AutoTheory 4 license is stuck on a computer I no longer own?

You can email us a request to Reset the Activation from that computer.  Please provide your iLok username and a description of the old computer (win/mac/laptop/desktop/etc).

What if I reinstalled my computer and the iLok License Manager recognizes it as a new computer?

You can email us a request to Reset the Activation from the previous setup.  Please provide your iLok username and a description of the old computer (win/mac/laptop/desktop/etc).

Why is my iLok upgrade code not working?

Either your iLok License Manager Software needs to be updated, or you have not deactivated both locations of the previous license.  Email us your iLok username if you can no longer access a previous location.