Support Forum

If you are having technical problems, want to leave feedback or are inquiring about business partnerships, we are more than happy to assist you via email or our support forum at KVR.

 

Please Email: support@autotheory.net

Contact Information

Problem Solving:

 

If AutoTheory devices are not showing up in your DAW, check the Device Manager/Sound, Video and Game controllers/ for the SBVMIDI driver.  If it has an exclamation point and says that there is a problem with the  driver signature, please run a Windows update to bring your system to date.  The driver signature has been registered recently, and may not show up on operating systems that have not been updated in a while.  Windows Link

 

The license that you purchase allows you to assign your activation to two computers or iLok2/3 dongles through the iLok License Manager software.

 

If you want to change the computer(s) that you are using AutoTheory with, open up the iLok License Manager on the old computer and deactivate AutoTheory from that computer.  You can then install and open the iLok License Manager on the new computer to activate AutoTheory.  Once you have entered the activation code, you will not need to enter it again for different computers.

 

If you have permanently lost your activations, email us an explanation of what happened along with your iLok License Manager username.  We will deactivate the previous activation and send you a new activation code.  Also, please send $5.00 via paypal to autotheorybymozaic@gmail.com to cover license generation and deactivation fees.

 

During installation make sure that you accept the pop up window associated with Springbeats, as it is the driver needed to run the program.

 

"AutoTheory is damaged and can't be opened" dialogue box:  Read this

 

AutoTheory is not a plug in.  It is a filter program that goes in between your keyboard and DAW.  AutoTheory receives midi from your keyboard and sends virtual midi controllers into your DAW.  You can assign these AutoTheory inputs to different instruments within your DAW.

 

Make sure that the keyboard you will be using to control AutoTheory is not an active midi input or output within your DAW.

Make sure that AutoTheory devices (AutoTheory 1, 2, etc.) are active as inputs, but inactive as outputs for your DAW.

 

If you are an owner of previous AutoTheory versions, AutoTheory Pro is a free update.  The updated version includes a streamlined workflow and a new arp mapping.  You can download from the Buy Now page.

 

Presets folder for Mac: 
/Users/[USERNAME]/Library/Application Support/com.mozaicbeats.AutoTheory/presets

 

Presets folder for Win:

C:\Users\[USERNAME]\AppData\Roaming\com.mozaicbeats.AutoTheory